Do you ship to my state? We currently ship to Rare Beer Club members in all states except AK, HI, MA, ME, and UT. Why can’t you ship to my state? There are some very complex laws regarding the transport and delivery of alcoholic beverages. In many cases the state laws supercede the federal laws which adds to the complexity in this regard. In a number of states it is simply illegal to deliver alcohol to consumers, in other states it is possible but prohibitively expensive. Who is Michael Jackson? Michael Jackson had been called the world’s leading beer critic according to the Wall Street Journal. He was the leading author on the subject of beer and traveled the world to pursue his passion in this regard. Michael’s books include, Great beers of Belgium, The Pocketbook Guide to Beer, Ultimate Beer and Michael Jackson’s Beer Companion. Click here for more information about Michael Jackson or visit his website at www.beerhunter.com. Who should join the Rare Beer Club? Obviously not for every beer drinker, these beers are complex with a depth of character unheard of in the traditional beer-drinking world. The beers in this club come from all over the globe with the emphasis on the countries that make the world’s most amazing beers. Members receive beers that are often aged in oak, delivered in 750 ml cork finish bottles and are intended to be shared with food so they are, perhaps not surprisingly, very popular with wine lovers. For more information about the beers in the club, click here. What does a monthly shipment consist of? Each shipment contains 6 bottles of 750 ml beer or the equivalent. Additionally, members receive tasting notes on each beer and an overview of recommended food pairings. Click here for more information about the advantages of club membership. If I get a beer I like, is there a way to get more? Absolutely! We make sure to bring in a few extra cases for our membership each month specifically for that reason. Just let us know as soon as you decide so we can ensure that you get what you want. When will I get my first shipment? Your first shipment will arrive about the fourth week of the month following the month it was ordered. After that, it will arrive in the fourth week every month. How will my beer be delivered? Beer deliveries are handled by DHL and will always require an adult signature. We strongly suggest you use a business address for deliveries when ever possible. Unfortunately, we cannot ship alcohol to PO Boxes or APO/FPO addresses. What if I’m not available when my beer is delivered? DHL will make attempts to deliver according to there guidelines. After the first attempt, DHL should leave a contact number for you to contact them direclty for shipping arrangements. Please see the Terms of Service for more information regarding returns. What if my beer is damaged? If you find that your wine has been damaged call Customer care at 888-380-2337. What if I am unhappy with the beer? BeverageBistro.com guarantees quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order for Customer Care assistance. BeverageBistro.com will not be responsible for product that has been in the customers care for over 30 days. For fastest results, contact us by calling customer Care at 888-380-2337. Is my credit card information protected? Information is transmitted via a secure server, all your personal information is encrypted before it is transmitted over the Internet, we use Secure Sockets Layer (SSL) to ensure that your information and credit card number are safely transported online. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. When will I be charged for my Membership? For month-to-month memberships, credit/debit cards are generally charged anytime between the 5th and the 15th of the month. Does BeverageBistro.com share the information it receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We will not share any information about you with any other parties. How secure is information about me? We request information from the user on our order form. Required information includes user contact information (name and shipping address) and financial information (credit card number, expiration date, and billing address). This information is used for billing purposes and to deliver orders. If we have trouble processing an order, this contact information is used to get in touch with the user. This information is transmitted via our secure server and all your personal information is encrypted before it is transmitted over the Internet. We use Secure Sockets Layer (SSL) to ensure that your information and credit card number are safely transported online.  How do I cancel my membership? You may cancel your membership at any time, there are no cancellation fees. Cancellations must be called in prior to the last business day of the month to prevent the next month’s shipment and charge. You will receive a full refund for all unshipped products. We will process a refund to the credit card within 3 working days of a membership cancellation. Please allow 1-2 billing cycles for the refund credit to appear on your statement.